karoo

Privacy Policy

For Karoo Ltd

Effective Date: 2024-11-01

Overview

At Karoo ("Karoo", "we", or "us"), we are committed to protecting the privacy and security of your personal information. This Privacy Policy describes the types of personal information we collect, how we use it, and the steps we take to ensure it is handled appropriately. It also outlines how and to whom we disclose your personal information.

Personal information refers to information about an identifiable individual, as defined under applicable privacy legislation. Our policies and practices comply with the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable provincial privacy legislation. This Privacy Policy applies to our collection, use, and disclosure of personal information in the course of doing business in Canada. It does not apply to information about our employees or information that is not personal.

PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY ACCESSING KAROO OR APPLYING FOR OR USING OUR SERVICES, YOU ACCEPT THIS PRIVACY POLICY AND AGREE TO BE BOUND BY ITS TERMS.

We may amend this Privacy Policy from time to time to reflect changes in our practices or legal and regulatory obligations or if we intend to use or disclose personal information for purposes materially different from those described herein. In such cases, we will post a new version of this Privacy Policy or notify affected individuals if necessary. We encourage you to review this Privacy Policy periodically to obtain the current version. Your continued provision of personal information or use of our products and services following any changes constitutes your acceptance of such changes.

Data Collection

Information We Collect

We collect personal information primarily from you, for instance, through account applications and supporting information and documentation you provide. This may include:

  • Contact Information: Your name, address, telephone number, cell phone number, email, and other contact details.
  • Identity Verification: Additional information for identity matching and credit checks, such as occupation, employer's name, rent or mortgage details, assets, income, previous address, social insurance number, date of birth, biometric data, or government-issued identification details.
  • Financial Information: Information about your credit or financial accounts, including current and historical account information, balance and indebtedness, account transaction history, and records relating to inquiries or complaints you make.
  • Payment Information: Your payment-related and bank account information.
  • Usage Information: Information from interactions when accessing or visiting our services or contacting our teams (e.g., surveys).
  • Technical Information: Information collected when you interact with our online services, such as device make and model, unique device identifier, browser type, IP address, operating system, and location data.

Methods of Collection

As part of Karoo's application process and throughout the lifetime of your relationship with us, you may be asked to provide banking details or other financial information. It is your responsibility to ensure that you are entitled to provide us with such information and that you understand any consequences that may result.

We may obtain personal information from third parties with your consent or as permitted by law, such as credit bureaus, financial institutions, employers, references, and publicly available sources.

Credit Reporting

You expressly authorize Karoo to obtain consumer credit reports when you apply for our products and for other servicing purposes periodically throughout your relationship with us. We use this information to make decisions related to providing you with credit, servicing your account, conducting statistical analysis, and sharing information with you about your credit profile. You agree that Karoo may report information to consumer reporting agencies in accordance with applicable law.

Purpose of Collection

We may use your personal information for various purposes ("Purposes"), including:

  • Account Management: To verify your identity, evaluate your application, assess eligibility and creditworthiness, open and service your account, and update information as required.
  • Customer Service: To respond to your inquiries, manage complaints and feedback, and measure the quality of customer service.
  • Transactions: To process transactions, collect or make payments, and detect and prevent fraud and unauthorized or illegal activities.
  • Communication: To provide you with information about products or services offered by us, our affiliates, partners, or other selected third parties, including marketing communications (unless you have opted out).
  • Research and Analysis: To analyze business results, compile statistics, conduct marketing research and modeling, and contact you for related surveys.
  • Compliance: To comply with legal, regulatory, security, or processing requirements, and to enforce or apply agreements concerning you.
  • Audit: to comply with necessary requirements from qualified auditors
  • Business Operations: In connection with certain business transactions involving our assets or business, such as mergers, acquisitions or financing transactions.
  • Other Purposes: For any other purpose to which you consent or that is permitted or required by law.

Information Sharing

Karoo may disclose your personal information under the following circumstances:

  • Service Providers and Partners: To third parties as reasonably necessary to fulfill the Purposes, such as managing, administering, or enforcing contracts, processing transactions, preventing fraud, and conducting audits.
  • Credit Reporting Agencies: To credit bureaus and credit reporting agencies to maintain your credit history and provide credit references.
  • Legal Requirements: To comply with legal, regulatory, industry self-regulatory, risk management, and security requirements.
  • Marketing: Unless you have opted out, to our affiliates, partners, or other selected third parties for marketing purposes, including targeted advertising.
  • Business Transactions: In connection with certain business transactions involving our assets or business (or portions thereof), personal information may be transferred as part of the transaction.
  • With Consent: To any other third party with your consent or as permitted or required by law.

Data Security

We take the security of your personal information seriously and implement physical, electronic, and procedural safeguards appropriate to the sensitivity of the information. These measures are designed to protect your personal information from loss, theft, unauthorized access, disclosure, copying, use, or modification.

Only authorized Karoo personnel, affiliates, partners, representatives, agents, and service providers who require access to your personal information to fulfill their duties will have access to it.

Please note that your personal information may be processed or stored in another jurisdiction, and while in that jurisdiction, it may be accessed by courts, law enforcement, and national security authorities.

Consent

By accessing Karoo's services or applying for our products, you acknowledge and provide express consent for Karoo to collect, use, process, and disclose your personal information as described in this Privacy Policy.

Depending on the nature and sensitivity of your personal information, your consent can be express (oral or electronic) or implied (through actions such as using our services). Consent may be given by you or your authorized representative.

You may withdraw your consent at any time with reasonable notice. However, withdrawing consent may affect our ability to provide you with the products and services you have requested.

Your Rights and Choices

You have the right to access, update, and correct inaccuracies in your personal information in our custody or control, subject to certain exceptions prescribed by law. You may request access to your personal information by contacting us using the contact information provided below.

You may opt out of receiving marketing communications from us by following the unsubscribe instructions in those communications or by contacting us directly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any material changes by posting the new policy on this page with an updated "Last updated" date. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our practices regarding your personal information, please contact our Privacy Officer:

Karoo Attention: Privacy Officer 146 Thirtieth Street, Suite 100 Etobicoke Ontario M8W 3CW

Email: privacy@karoo.com

By using Karoo's services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.